For your benefit, we kindly ask you to aid all other guests in relaxing, too. Please be considerate and respect that mobile phones have no place in the Krallerhof spa zone ”Refugium”. Our sauna landscape is a nude area, open to guests looking for pace and quiet from 14 years of age. In order to preserve your privacy, you can cover yourself with a towel, use the family sauna or book the Private Spa.
Preparation for Massage and Beauty-Treatments
Please arrive a few minutes before the start of your appointment. This will enable you to enjoy a cup of tea a glass of water, putting you in the right mood for the coming treatment. In order for our staff to adjust the treatment to your personal preferences, please tell them in advance what is of particular importance to you during the treatment.
Participation in the sports and activity programme
Participation in the daily sports and activity programme is free of charge for our guests. Children below the age of 14 can visit the family sauna. The fitness room is open to guests from 15 years of age (up to 15 years only accompanied by parents). Parents are responsible for their children.
Pregnancy and health aspects
Please let us know before your treatment if you are pregnant and also note our special packages for mothers-to-be. Kindly let us know of any health concerns or illnesses in advance.
We do not assume any responsibility for lost objects. Please deposit your money, jewellery and other valuables in your room safe.
We take time for your requests
Our Refugium-team will plan a personal spa programme together with you, tailored to your needs and request. Please note that on special days, treatments can quickly be booked out. In order to guarantee your preferred times and meet your preferences, we recommend letting us know your specific preferred dates and times ahead of your arrival. Cancelling appointments is free up to 24 hours in advance. After that, we must charge 50 % of the treatment costs. Please also understand that your treatment time shortened accordingly if you arrive late.