Clean, safe, healthy

Your safety is our priority.

At the Hotel Krallerhof, we ensure you a worry-free stay. We want you to get the most out of your experience. We maintain all our services in the best possible way - through careful planning and the necessary security measures.

BOOKING, REBOOKING & TRAVEL ARRANGEMENTS

We are happy to assist you in planning your vacation, we make this especially easy for you.

Check-in and entry requirements to Austria:

All guests entering Austria: The statutory 2-G rule (vaccinated or convalescent) must be presented at the hotel reception upon arrival/check-in. Please note that when entering Austria, a valid negative PCR test (72 hours) must also be presented OR proof of the booster vaccination.

Children up to 12 years of age do not need any proof.
For children from 12 - 15 years the Holiday Ninja Pass replaces the 2-G proof. This is an exemption to the 2-G proof for unvaccinated or under-vaccinated children of school age from home and abroad.

This applies if:

  • there are always three valid negative test results from day 1 to day 5. At least 2 of these must be PCR tests.
  • You will receive a Holiday Ninja Pass at the reception. Please fill in the test results so that they can be checked for validity. The official test result as well as a valid ID card must be carried for the 2-G proof.

In Austria, there will be a change regarding the validity period of vaccination certificates as of 1 February 2022. Affected by this are persons who have 

  • 2 vaccinations
  • or one recovery + 1 vaccination

have received so far. In future, these vaccination series will only be valid for 180 days

The shortening of the validity of the vaccination certificate applies to all persons from 12 years of age, although there are two exceptions: 

  • Firstly, a longer validity of the second vaccination applies to adolescents under 18 years of age. For them, the period is 210 days
  • Secondly, school-age children (born after 31 August 2006) can refer to the Holiday Ninja Pass for adequate proof in the absence of a valid 2G certificate.

The validity of the third vaccination remains unchanged. It is still valid for 270 days and constitutes valid proof of 2G for this period. The same applies to persons who have recovered and received two vaccinations. 

Germany has again placed Austria on the list of "high risk areas" as of 16 January 2022, therefore:

  • Travellers entering or returning from a high-risk area must register in advance via www.einreiseanmeldung.de and upload their valid 3G certificate via this portal.
  • Fully vaccinated and recovered persons do not need to be quarantined after entry. 
  • Unvaccinated persons need a negative test on return to Germany and must be quarantined for 10 days (free testing after 5 days).
  • Children under 6 years of age are exempt from the testing obligation, but not from the quarantine obligation. However, they can end the quarantine after five days without testing.   

Antibody tests are no longer valid as G detection.

In general we ask you to arrive healthy. You are very welcome to fill out your registration form digitally before your arrival to enable a quick check-in. We offer our guests the possibility of contactless payment in all areas. 

ACCOMMODATING CANCELLATION CONDITIONS FOR YOUR WINTER VACATION

Cancellation conditions concerning travel period until 18.04.2022

FREE CANCELLATION CONDITIONS

  • cancellation free of charge up to 7 days before arrival

You can cancel free of charge up to 48 hours before arrival for the following reasons:

  • if no skiing is possible for Covid-19 reasons
  • if a travel warning is issued for the province of Salzburg or for Austria
  • if an obligatory quarantine is required on the return journey.

In case of the following reason you can cancel free of charge until the day of arrival:

  • if you yourself or your fellow travellers (in the same room) have tested Covid-19 positive (medical confirmation required).

In general:

The general regulations for the hotel industry apply:

  • in the last week before the arrival day as well as in case of early departure, 90 % of the total arrangement price will be charged.

Free cancellation conditions winter 2021/22

You can cancel the entire winter season free of charge up to 48 hours before arrival under the following conditions:

  • If you yourself or your fellow travelers (in the same room) have tested Covid-19 positive (medical confirmation required).
  • if Covid-19 is not possible due to skiing conditions
  • if a travel warning is issued for the province of Salzburg or for Austria
  • if an obligatory quarantine is required on return journey
  • generally free cancellation up to 1 month before arrival for the high season (22.12.2021 to 08.01.2022, 29.01.2022 to 05.03.2022 as well as 15.04.2022 to 18.04.2022) as well as up to 14 days before arrival for the low season (28.11.2021 to 22.12.2021, 08.01.2022 to 29.01.2022 as well as from 05.03.2022 to 15.04.2022)

In general:

the general regulations for the hotel industry apply:

  • in case of cancellation up to 1 week before the day of arrival, 70 % of the total arrangement price will be charged
  • in the last week before the arrival day as well as in case of early departure 90 % of the total arrangement price will be charged.

We follow the guidelines of the ÖHV (Austrian Hoteliers Association).

ACCOMMODATING CANCELLATION CONDITIONS FOR YOUR SUMMER VACATION

A good feeling for more security & flexibility.

Free cancellation conditions summer 2022

  • Cancellation free of charge up to 7 days before arrival

You can cancel free of charge up to 48 hours before arrival for the following reasons:

  • if you yourself or your fellow travelers (in the same room) have tested Covid-19 positive (requirement: medical confirmation).
  • if a travel warning is issued for the province of Salzburg or for Austria
  • if there is a governmental quarantine order

In general:

  • In case of cancellation, your deposit will be converted into Krallerhof vouchers or returned upon request.

FFP2 MASK


FFP2 mask care applies:

  • in generally accessible areas (lobby, reception, restaurant, corridors, lifts, stairwell) and in the gastronomy as well
  • for employees in constant contact with customers
  • during services close to the body
  • as well for gondola rides.

 

CLEANLINESS & HYGIENE

We pay particular attention to compliance with the high hygienic standards that are always in force in the Krallerhof when cleaning the rooms, but of course also when cleaning and disinfecting the general lounge areas such as dining rooms, bar, reception, wellness area, saunas, public toilets, etc. adapted to the new standards and developed together with our hygiene partner. The laundry is also cleaned in accordance with strict hygiene regulations.
Our other measures include:

  • Disinfection stands are placed throughout the house
  • Increased cleaning intervals
  • All rooms, doorknobs and frequently used textures are disinfected regularly

Our cleaning and disinfection plan was coordinated on the basis of the current hygiene guidelines of the sichere Gastfreundschaft and in constant consultation with our company doctor.

In front and behind the scenes

The same rules of conduct & hygiene as those that apply in front of and behind the scenes also apply to our suppliers and employee.

  • Our employees are tested several times a week for the pathogen "SARS-CoV-2" (COVID) and must wear an FFP2 mask when in contact with customers
  • All public areas are equipped with hand disinfectant dispensers and are constantly cleaned. Disinfection stands are distributed throughout the house in useful places (restaurant, reception, crystal spa, base camp and at the wellness area)
  • Handrails, door knobs, lift buttons and metal surfaces in general are regularly disinfected.
  • Our bed, table and bath linen is cleaned according to certified hygiene standards.
  • The pool, relaxation rooms, saunas, steam bath, fitness area, can be used by our guests without restrictions, provided that all applicable measures are observed.
  • Cleaning intervals are increased and all cleaning agents contain disinfectants. All rooms are regularly additionally disinfected.
  • Highly effective, disinfectant cleaning agents are used in the rooms.
  • Clean and fresh mountain air in the rooms: All rooms are supplied with the best mountain air.
  • We have developed our own security concept for our function rooms to enable carefree "meetings". We also have a clean and fresh mountain air supply ventilation system there.
  • Wherever possible, doors remain open to reduce contact.

WELLNESS & SPA EXPERIENCE

Our spacious wellness area offers a lot of space and free space and is open in compliance with the minimum distance as well as the official regulations.

FFP2 masks are mandatory for our body-related services.

The sauna area is open until 22:00 and the indoor pool until 23:00.

Fruit skewers, nuts and drinks are still available in our Refugium, subject to the new hygiene and safety regulations.

CUISINE:

We are pleased to continue to offer you the usual variety at the buffet & sophistication from the kitchen in line with the new requirements. We cope with the occasional high frequency at the buffet with increased service so that you can be looked after all round.

The restaurant offers sufficient space to ensure you privacy and the appropriate distance to the next tables. Unfortunately, bar service is currently prohibited. Food and beverages may only be consumed at the respective serving place. In addition, our guest rooms have a clean and fresh mountain air supply - ventilation, not circulation ventilation. However, FFP2 masks are mandatory again with immediate effect. Please note that due to the current situation our bar and restaurant are only open until 11.00 p.m. (from 27.12.2021 a curfew from 10.00 p.m. applies).

Breakfast for hotel guests will take place as usual, at the buffet disposable gloves and cutlery will be provided to pick up the food.

FIT & ACTIVE

The programme of activities takes place in small groups in compliance with the minimum distance and the maximum number of people allowed as well as the official requirements.

CHILDCARE

Our childcare centre is open as usual in compliance with the official regulations and our carers are looking forward to welcoming our little guests again. At the same time, the same general conditions apply here as in the public childcare facilities. Please note the following points:

  • Please bring your child to the childcare centre only HEALTHY!
  • After arrival & before leaving our childcare - all children must wash or disinfect their hands
  • We gladly can provide FFP2-mouth-and-nose-protection for children aged 6 and over

WHAT DO WE DO AT THE HOTEL KRALLERHOF IN THE EVENT OF AN INFECTION IN THE HOUSE?

Should there be a suspected COVID-19 case in the hotel, we have worked out a detailed action plan together with our company doctor and the authorities in order to implement the right measures immediately.

Please let me know if you feel unwell or ill. Our reception team is trained and can help you professionally.

The sick person and family members must stay in the room. We contact our Covid19 officer immediately, who will notify the health authority if the doctor suspects this.

We will continue to closely monitor the development of the situation. We will of course inform you in the event that additional measures are required.

We do not leave anything to chance. In general, we ask you to arrive healthy.

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